Terms & Conditions
DVAAR ARTISANAL — TERMS & CONDITIONS (UK)
Last updated: 16 September 2025
These Terms and Conditions apply to purchases made from DVAAR Artisanal via our website, by phone, at our pop‑ups, and at private appointments in the United Kingdom. They sit alongside our Privacy Policy and any specific terms referred to during a sale or event. Please read them carefully before ordering.
If you have any questions, contact us at: customer@dvaar.art (placeholder) | +44 (0)20 xxxx xxxx
Company details
• Legal entity: DVAAR LIMITED (Registered in England and Wales)
• Registered office: 1st Floor, 314 Regents Park Road, Finchley, London, N3 2LT, United Kingdom
• Company number: 15727956
1. WHO WE ARE
DVAAR Artisanal designs and sells fine jewellery. Many pieces are handcrafted, made to order, or one‑of‑a‑kind. We sell to consumers in the UK and internationally through our own channels.
2. ELIGIBILITY TO PURCHASE
By placing an order you confirm you are: (a) at least 18 years old, (b) legally capable of entering a binding contract, and (c) purchasing as a consumer (not for resale). We reserve the right to decline or cancel any order where we suspect fraud, misuse, or resale.
3. OUR PRODUCTS
3.1 Handcrafted character. Slight variations in colour, texture, gemstone tone, and dimensions are part of the making process. Natural inclusions can be present in gemstones. Product images are illustrative; colours and details may vary by screen and lighting.
3.2 Materials and hallmarking. Precious metal items above the statutory thresholds are hallmarked by a UK Assay Office. Some components (e.g., small findings) may be exempt. We display a Dealer’s Notice where required.
3.3 Gemstone information. All gemstones we sell are natural, mined stones — never lab‑grown or simulated. Carat weights are approximate and may vary within normal tolerances. We do not supply laboratory‑grading certificates unless stated in the product description.
3.4 Sizes. Ring sizes are UK alphabetical unless otherwise stated. If you are unsure, please ask us for guidance before ordering. Resizing may be possible (fees may apply) — see Section 7.
4. PRICING & TAX
Prices are shown in GBP and include UK VAT where applicable. We take care to ensure prices are correct; if we discover a material pricing error, we may cancel an order before dispatch and refund you in full. Promotions or discounts cannot be combined unless stated and may be withdrawn at any time.
5. ORDER PROCESS & CONTRACT FORMATION
5.1 For online and phone orders, your order is an offer to buy. You will receive an acknowledgement. Our acceptance occurs when we send a dispatch confirmation, at which point a contract is formed. For made‑to‑order and bespoke pieces, acceptance occurs when we confirm the specification and take a deposit.
5.2 We may refuse or cancel an order (and refund any payment) if: the item is unavailable, we cannot obtain authorisation for payment, we suspect fraud or resale, there is a pricing or description error, or we cannot meet the requested delivery timeline.
6. MADE‑TO‑ORDER, BESPOKE & PERSONALISED PIECES
6.1 Definitions. “Made‑to‑order” means we make the piece specifically for you after your order. “Bespoke” means we design or significantly alter a piece to your specification (including custom stone selection or engraving that materially changes the item).
6.2 Deposits. We may require a non‑refundable deposit to start work. We will confirm the amount and key dates in writing.
6.3 Approvals. We will share specifications and/or visuals for approval where relevant. Your approval confirms the specification (including, for rings, your confirmed ring size) and authorises us to proceed.
6.4 Cancellation and returns. Bespoke and personalised pieces are final sale and cannot be cancelled, returned, or exchanged once work has begun, unless the item is faulty (see Section 13).
7. ENGRAVING & RESIZING
7.1 Engraved, resized, or customised items are non‑returnable unless faulty. Rings are sized to order to your confirmed ring size at purchase; please provide an accurate size.
7.2 No complimentary resizing. Resizing, where feasible, is a paid service and may not be possible for all designs. Resizing may affect lead times and incur shipping costs both ways. We can provide ring‑sizing guidance or a sizer on request before you order.
7.3 Personalisation. Sizing a ring to your specific size constitutes personalisation; such items are final sale and not eligible for return or exchange unless faulty.
8. PAYMENT
We accept major credit/debit cards and other payment methods shown at checkout. Payment is taken at order acceptance for in‑stock items and at deposit/approval for made‑to‑order/bespoke. All cardholders are subject to validation and authorisation by their card issuer. We use fraud‑screening and may request additional verification.
9. DELIVERY (UK)
9.1 We ship using insured, tracked services. Delivery timelines shown at checkout are estimates and exclude weekends and bank holidays.
9.2 Risk in the goods passes to you on delivery to the address provided. Title passes when we receive full payment.
9.3 If you miss delivery, the carrier will leave a card or contact you to rearrange. After reasonable attempts, the item may be returned to us; we will contact you to arrange re‑delivery (additional charges may apply).
9.4 Please inspect parcels on arrival. If a parcel appears damaged, sign as “damaged” and photograph both packaging and contents.
10. INTERNATIONAL DELIVERY
10.1 Delivery options, charges, and lead times vary by destination. You are responsible for complying with local import laws and regulations.
10.2 Duties & taxes. Orders shipped outside the UK may incur import duties and taxes. Unless we state otherwise at checkout, these are payable by you. We cannot control or predict these charges.
11. RETURNS — CHANGE OF MIND (DISTANCE & OFF‑PREMISES SALES)
11.1 For eligible non‑custom items bought online, by phone, or off‑premises, you have 14 days from the day after delivery to cancel. You then have 14 days from notifying us to return the item.
11.2 To cancel, email us with your order number and a clear statement of cancellation. We will acknowledge, authorise the return if eligible, and email you the return instructions and address. Please do not send any item back before receiving our authorisation.
11.3 Items must be unworn, in original condition, with all packaging, tags, certificates, and accessories. You are responsible for returning items using an insured, tracked service and for the goods until we receive them.
11.4 Exclusions. The right to cancel does not apply to: (a) bespoke or personalised items (including rings sized to your confirmed size and engraving); (b) earrings and other pierceable jewellery where the hygiene seal has been broken or removed after delivery; (c) items that have been altered, worn, or damaged by you.
11.5 If you cancel, we will refund the price paid (including the standard UK delivery cost, if charged) within 14 days of receiving the goods back or evidence of return — whichever is earlier. We do not refund enhanced shipping, gift wrap, or return postage unless the item is faulty.
11.6 Extended festive gift returns. For eligible non‑custom items purchased as gifts between 1 November and 24 December, we offer an extended returns window until 15 January of the following year. This extension applies to change‑of‑mind returns for exchange or credit note (refunds, where applicable, are made to the original payment method). Items must be unworn, in original condition with all packaging and documentation. Exclusions in 11.4 apply. Contact us by email to obtain return authorisation and the return address.
12. RETURNS — IN‑STORE & ON‑PREMISES SALES
12.1 For items bought at our pop‑ups or private appointments, we offer exchanges or credit notes within 14 days at our discretion for eligible non‑custom items in original condition. Bespoke or personalised items (including rings sized to your confirmed size) are final sale and not eligible for exchange or credit unless faulty. This is in addition to your legal rights for faulty goods (Section 13).
12.2 Festive gifts purchased in person. For eligible non‑custom items purchased as gifts between 1 November and 24 December, we accept exchanges or credit notes until 15 January of the following year, provided items are returned in original, unworn condition with all packaging and documentation. Exclusions in 11.4 apply.
13. FAULTY GOODS — YOUR LEGAL RIGHTS
13.1 If an item is faulty or not as described, you are entitled to a repair or replacement within a reasonable time. If this is not possible or fails, you may be entitled to a price reduction or refund. Contact us promptly with photographs and your order details.
13.2 Damage caused by accident, misuse, normal wear, or unauthorised repairs is not a manufacturing fault.
14. REPAIRS & WARRANTY
14.1 Craftsmanship warranty. We guarantee against manufacturing defects for 12 months from delivery. This does not cover wear and tear, accidental damage, or loss/theft. Keep your proof of purchase.
14.2 Repairs. We can quote for repairs outside warranty, including stone tightening/replacement, re‑plating, polishing, and resizing where possible. We will confirm costs and timelines before work.
15. GIFTS & GIFT CARDS
15.1 Items purchased as gifts can be exchanged for a credit note by the recipient if eligible under Sections 11–12. Refunds can only be made to the original payment method.
15.2 Physical and digital gift cards are non‑refundable (except as required by law) and valid for [12/24] months from purchase. Lost or stolen cards cannot be replaced.
16. EVENTS & PRIVATE APPOINTMENTS
16.1 For private viewings, we may require ID and a security deposit at our discretion. Jewellery remains our property until sold.
16.2 Handling is supervised. You agree to follow staff guidance; we reserve the right to refuse handling if we consider it unsafe.
17. CARE GUIDANCE
Avoid exposure to chemicals (perfume, chlorine, cleaning agents) and remove jewellery during sport, bathing, and sleep. Store pieces separately in pouches/boxes. Periodic professional checks (especially for settings) are recommended.
18. PROMOTIONS
Offers are subject to availability and specific terms. We may withdraw or amend promotions at any time. Unless stated, discounts apply to full‑priced items only and exclude bespoke, made‑to‑order, and repairs.
19. PERSONAL DATA
We process your personal data in line with our Privacy Policy. This includes order fulfilment, fraud prevention, customer service, and (with consent) marketing. You can update preferences or unsubscribe at any time.
20. INTELLECTUAL PROPERTY
The DVAAR name, logos, product names, designs, photography, and content are protected. You may not use them without our written permission.
21. LIABILITY
21.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.
21.2 Subject to 21.1, we are not liable for: (a) losses that were not foreseeable to both parties when the contract was formed; (b) losses not caused by our breach; (c) business losses or loss of profit.
22. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts. Otherwise, the courts of England and Wales will have jurisdiction.
23. COMPLAINTS
We aim to resolve issues quickly. Contact customer@dvaar.art (placeholder) with your order number and details. If we cannot resolve your complaint, you may have rights to refer to an alternative dispute resolution provider. We are not obliged to participate but will consider any request reasonably.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version in force when you order will apply to that order. The date at the top shows when they were last updated.
RETURNS CHECKLIST (SUMMARY)
• Contact us within 14 days of delivery to cancel eligible distance/off‑premises purchases.
• Return within 14 days of cancellation confirmation.
• Item must be unworn, as‑new, with all packaging and documentation.
• Use an insured, tracked service; keep proof of postage.
• Exclusions: bespoke/personalised, items engraved or sized to your confirmed size, items altered by you, and earrings where the hygiene seal has been broken after delivery.
OPTIONAL ADD‑ONS (TAILOR TO YOUR POLICY)
• Complimentary UK returns for web orders. (If you choose to offer this)
• International duties pre‑paid for selected destinations. (If you choose to offer this)
• Independent valuations on request for pieces above [£x].
Contact
DVAAR Artisanal Customer Care
Email: customer@dvaar.art (placeholder)
Phone: +44 (0)20 xxxx xxxx